Frequently asked questions and answers

Onglaze porcelain

What is the difference between an Onglaze and an Inglaze?

The inglaze decoration is applied to the finished fired and glazed porcelain. This is followed by the so-called decorative firing at a temperature between 900°C and 1200°C. As a result, the glaze melts and the decor sinks into the glaze. So the decor can connect with the glaze mass. Both, the inner and the outer surface of the porcelain, can be finished by inglaze. The minimum order quantity is 100 pieces.

The onglaze decoration, on the other hand, takes place on the glaze of the porcelain and is preserved at a firing temperature of approx. 700°C to 900°C. In this method, the printing is only on the outer surfaces of the porcelain and on the plate rims possible, a printing on the inner surface (mirror) of the plate would be damaged by the cutting over time.

Which porcelain series can be printed?

You can have all porcelain series printed in our assortment, except bone china and already decorated porcelain. For individual requests, we are happy to advise and check the implementation.

How do I know how big my logo should be printed?

The printable area depends on both, the type of item and its size. For technical reasons, certain distances to the drinking edge and the lower edge of the item must be taken into account. Items with handle also require a certain distance from the handle. During customizing, your logo will be adapted proportionately to the product or the printing area.

Where can the porcelain be printed?

Plates can be customized on the rim and on the mirror (inglaze only). For cups, your logo may be on the left, right or opposite of the handle. Bowls can be customized on the outside.

Which colors or color numbers can be used?

Available are all Pantone or HKS colors except Gold, Silver and Platinum. We attach great importance to reproducing the desired colors as true to color as possible. However, slight color deviations can not be completely ruled out due to the glass-ceramic pigments.

What are Pantone colors?

The term "Pantone colors" usually refers to the Pantone Matching System, which was introduced in 1963. This color system is based on 14 primary colors. Mixed with different colors, they represent the other colors of the Pantone system. Each color is assigned a unique number.

What are HKS colors?

HKS colors are premixed colors used in printing. There are 88 basic colors and a total of 3520 solid colors in the HKS color chart. Companies often have HKS tones as house colors, so the appearance of the colors is always almost identical.

Which requirements must the logo file fulfill?

In order to ensure an optimum quality of the decoration, we need a vectorized file of your logo (*.ai or *.eps file.). We are happy to create a vector file for you for 35 €.

How can I check the quality of your print?

In order to get a comprehensive overview of the quality of our customizing, you can order one or more of our customizing samples in our online shop without obligation. If you have extensively checked the samples, please send them back. So you can make an informed decision or compare different types of customizing. This service is free of charge for you - we will refund the nominal fee once you have returned the sample. You can find the samples in our online shop via the search term „Sample Customizing“.

How long is a print durable? Is the print dishwasher safe?

The inglaze is lifelong and dishwasher safe. The onglaze is suitable for dishwashers and can fade after about 800 to 1000 rinses.

What are setup costs?

To be able to print your logo, a program must first be created from the logo template. Setup costs occur per order for this effort. These setup costs also include the cost of converting the machine, e.g. for setting up the machine or changing the colors used. Because this conversion is necessary anew with each order, the setup costs per arise order.

Can I still view the subject before production?

On request, you will receive a preliminary deduction in case of order prior to the final production release, which means a preview of your logo on the product. This subtraction will be sent to you as a digital file. In fact, printing will not take place until you have released the order.

Is an original proof model possible?

If you would like to have an original proof model before you order, please call us at +49 8272 1819118.

How many days is the production time?

Usually, we produce customized porcelain within four to six weeks. For the production time, the stock of goods, the order clarity and the release of the order play an important role.

Can I return a customized product?

Customized goods are excluded from exchange. Of course, we acknowledge qualitative complaints concerning the carrier product.

Is there a minimum order quantity?

We are also happy to produce individual pieces. However, since fixed costs (setup costs) occur per order, a larger order quantity is recommended. In addition, it can be breakage during the refinement of your products, so there is the possibility of underdelivery. Please note this with your order quantity..

For inglaze on porcelain, a minimum order quantity of 100 pieces applies.