Order hotline & free advicephone-call+49 8272 807 447Monday-Thursday 7.30 a.m.-5 p.m. CET, Friday 7.30 a.m.-2 p.m. CET
user
shopping

Frequently asked questions and answers

General

What does customizing mean?

With personalization - also called customizing or refinement - we implement individual customer requests and customize VEGA products with your logo. This is how your products stand out from the standard product because they are custom made to your specifications.

This means for you:

With customized products you give your company an identity and create a high recognition value. Since your guests and employees read your name and/or logo for example on textiles, porcelain or glasses, you will leave a lasting impression. This helps you build your brand. In addition, you create a noble and modern appearance with customized products and offer your guests an exclusive ambience.

This means for us:

We customize your customer-specific requirements and adapt our products to your individual requirements. So you get a usual high-quality product with a personal character.

Why should I have my products customized?

With a customizing you leave a lasting impression on your guests and give your guests the feeling of exclusivity.

How can I customize a product?

Wir sind der Überzeugung: We are convinced that a perfect customizing service needs perfect advice. This works best in a personal conversation. Therefore, we recommend that you contact our customer service. Especially when it comes to a special logo, our customizing team will be happy to assist at +49 8272 807447.

You do not have an idea what your customizing should look like? One idea is enough - the rest is done by our customizing team for you.

You already know exactly what you want? Then use our inquiry form to the desired customizing type or call us directly.

How do I get an offer for customizing?

Fill out our inquiry form or send us an e-mail to service.int@lusini.com. Tell us which items you want to customize, in what quantity and with which logo. We will then send you a non-binding offer.

How can I order?

You can order your customized products either by calling +49 8272 807447 or by e-mailing to service.int@lusini.com.

Where will my text or logo be found?

Basically: Whatever you imagine - we can realize it! Whether glass, wood, porcelain, stainless steel or textile: Everything is possible. So there are (almost) no limits for your customizing wishes.

Which file type is needed?

In order to ensure an optimum quality of the decoration, we need a vectorized file (*.ai or *.eps) of your logo.

What is a vectorized file?

Vector graphics are based on an image description, not on a pixel grid. This property allows any vector graphics scaling without quality loss. Common formats for vector graphics are .ai and .eps, but a PDF file can also contain vector graphics. If you do not have a vector file of your logo, we are happy to create it for you. We charge 35 € per logo.

Which products are customizable?

Over 20,000 items from our range can be customized. In our online shop you can recognize these products by the symbol "Customizing possible" on the product detail pages. Only a few products, such as stretch fabrics or already printed hardware, are excluded from the customizing. Should customizing not be possible with your desired product, we are happy to assist in your search for alternatives.

Which customizing method is the best for me?

Whichever technique you choose depends on the material. Glasses, for example, can be customized in a number of ways: Printing or engraving. In addition to longevity, look and feel will certainly play a major role in your decision.

Our service staff has years of experience with the various customizing methods and will work with you to find the right solution for your needs. Just call us.

Are multiple motives possible on one article?

Yes, that is possible. We are happy to check the implementation based on your request. Just call us or send us an e-mail to service.int@lusini.com.

Why should I work with LUSINI?

We have more than 15 years of experience in the refinement of various products and can therefore provide you with competent and personal advice. From the simple engraving to the multicolored printing of your logo to the complete interior decoration in the corporate design: We realize all customer requests reliably and in high quality. For this we have an in-house customizing team and work together only with the best refiners. In addition, you receive everything from one source: Product and refinement - of course both in gastro-quality. All this makes us the customizing provider for the hotel, restaurant and catering industry.

Are large orders also feasible?

For sure. We are wholesalers and big orders are part of our core competence. Our portfolio ranges from printing porcelain for restaurants to printing glasses for corporate events to the complete equipment of your company in the corporate design.

Onglaze porcelain

What is the difference between an Onglaze and an Inglaze?

The inglaze decoration is applied to the finished fired and glazed porcelain. This is followed by the so-called decorative firing at a temperature between 900°C and 1200°C. As a result, the glaze melts and the decor sinks into the glaze. So the decor can connect with the glaze mass. Both, the inner and the outer surface of the porcelain, can be finished by inglaze. The minimum order quantity is 100 pieces.

The onglaze decoration, on the other hand, takes place on the glaze of the porcelain and is preserved at a firing temperature of approx. 700°C to 900°C. In this method, the printing is only on the outer surfaces of the porcelain and on the plate rims possible, a printing on the inner surface (mirror) of the plate would be damaged by the cutting over time.

Which porcelain series can be printed?

You can have all porcelain series printed in our assortment, except bone china and already decorated porcelain. For individual requests, we are happy to advise and check the implementation.

How do I know how big my logo should be printed?

The printable area depends on both, the type of item and its size. For technical reasons, certain distances to the drinking edge and the lower edge of the item must be taken into account. Items with handle also require a certain distance from the handle. During customizing, your logo will be adapted proportionately to the product or the printing area.

Where can the porcelain be printed?

Plates can be customized on the rim and on the mirror (inglaze only). For cups, your logo may be on the left, right or opposite of the handle. Bowls can be customized on the outside.

Which colors or color numbers can be used?

Available are all Pantone or HKS colors except Gold, Silver and Platinum. We attach great importance to reproducing the desired colors as true to color as possible. However, slight color deviations can not be completely ruled out due to the glass-ceramic pigments.

What are Pantone colors?

The term "Pantone colors" usually refers to the Pantone Matching System, which was introduced in 1963. This color system is based on 14 primary colors. Mixed with different colors, they represent the other colors of the Pantone system. Each color is assigned a unique number.

What are HKS colors?

HKS colors are premixed colors used in printing. There are 88 basic colors and a total of 3520 solid colors in the HKS color chart. Companies often have HKS tones as house colors, so the appearance of the colors is always almost identical.

Which requirements must the logo file fulfill?

In order to ensure an optimum quality of the decoration, we need a vectorized file of your logo (*.ai or *.eps file.). We are happy to create a vector file for you for 35 €.

How can I check the quality of your print?

In order to get a comprehensive overview of the quality of our customizing, you can order one or more of our customizing samples in our online shop without obligation. If you have extensively checked the samples, please send them back. So you can make an informed decision or compare different types of customizing. This service is free of charge for you - we will refund the nominal fee once you have returned the sample. You can find the samples in our online shop via the search term „Sample Customizing“.

How long is a print durable? Is the print dishwasher safe?

The inglaze is lifelong and dishwasher safe. The onglaze is suitable for dishwashers and can fade after about 800 to 1000 rinses.

What are setup costs?

To be able to print your logo, a program must first be created from the logo template. Setup costs occur per order for this effort. These setup costs also include the cost of converting the machine, e.g. for setting up the machine or changing the colors used. Because this conversion is necessary anew with each order, the setup costs per arise order.

Can I still view the subject before production?

On request, you will receive a preliminary deduction in case of order prior to the final production release, which means a preview of your logo on the product. This subtraction will be sent to you as a digital file. In fact, printing will not take place until you have released the order.

Is an original proof model possible?

If you would like to have an original proof model before you order, please call us at +49 8272 807447.

How many days is the production time?

Usually, we produce customized porcelain within four to six weeks. For the production time, the stock of goods, the order clarity and the release of the order play an important role.

Can I return a customized product?

Customized goods are excluded from exchange. Of course, we acknowledge qualitative complaints concerning the carrier product.

Is there a minimum order quantity?

We are also happy to produce individual pieces. However, since fixed costs (setup costs) occur per order, a larger order quantity is recommended. In addition, it can be breakage during the refinement of your products, so there is the possibility of underdelivery. Please note this with your order quantity..

For inglaze on porcelain, a minimum order quantity of 100 pieces applies.

Logo printing glass

Printing or Engraving?

Glasses can be customized by printing or engraving. Engraving has the distinct advantage of changing the material itself during this process, without additives of colorants or chemicals. As a result, the laser engraving is durable for life, dishwasher safe and resistant to UV rays.

In glass printing, the glass surface is printed with a high resolution (1440 dpi) according to your color specifications (Pantone or HKS color). In order for us to realize the desired color, we need the Pantone or HKS color number of this color. This results in a variety of design options with a printing that is durable up to 1000 rinses.

Also possible is a printing in combination with a filling line.

Which glass products are not customizable?

Glasses with a certain texture such as heat resistance (borosilicate glass or tempered, shatterproof glass) can not be customized.

Which colors or color numbers can be used?

You can use all Pantone or HKS colors except Gold, Silver and Platinum.

What are Pantone colors?

The term "Pantone colors" usually refers to the Pantone Matching System, which was introduced in 1963. This color system is based on 14 primary colors. Mixed with different proportions, they represent the other colors of the Pantone system. Each color is assigned a unique number.

What are HKS colors?

HKS colors are premixed colors used in printing. There are 88 basic colors and a total of 3520 solid colors in the HKS color chart. Companies often have HKS colors as house colors, so the appearance of the colors is always almost identical.

With how many colors can a glass be printed?

Most glasses can be printed in multiple colors. Except stemmed glasses and crystal glasses, which can only be printed in one color.

Where can glass be printed?

Glasses, decanters, wine glasses, etc. can be printed on the outer surface at the bottom, top or center.

How do I know how big my logo should be printed?

The printable area depends on both, the type of article and its size. For technical reasons, certain distances to the drinking edge and the lower edge of the item must be taken into account. Items with handle also require a certain distance from the handle. During customizing, your logo will be adapted proportionately to the product or the printing area.

Can glasses without filling line also be calibrated later?

We are happy to add a calibration mark according to the German calibration law. The minimum order quantity in this case is 150 pieces.

What are setup costs?

To be able to print your logo, a program must first be created from the logo template. Setup costs occur per order for this effort. These setup costs also include the cost of converting the machine, e.g. for setting up the machine or changing the colors used. Because this conversion is necessary anew with each order, the setup costs arise per order.

Can I still view the motif before production?

On request, you will receive a preliminary deduction in case of order prior to the final production release, that means a preview of your logo on the product. This subtraction will be sent to you as a digital file. In fact, printing will not take place until you have released the order.

How many days is the production time?

Usually we produce customized glasses within four to six weeks. For the production time, the stock of goods, the order clarity and the release of the order play an important role.

Can I return a customized product?

Customized goods are excluded from exchange. Of course, we acknowledge qualitative complaints concerning the carrier product.

Is there a minimum order quantity?

We are also happy to produce individual pieces. However, since fixed costs (setup costs) occur per order, a larger order quantity is recommended. In addition, it can be breakage during the refinement of your products, so there is the possibility of underdelivery. Please note this with your order quantity.

Logo engraving glass

Printing or Engraving?

Glass can be customized by printing or engraving. Engraving has the distinct advantage of changing the material itself during this process, without additives of colorants or chemicals. As a result, the laser engraving is durable for life, dishwasher safe and resistant to UV rays..

For glass printing, the glass surface is printed with a high resolution (1440 dpi) according to your color specifications (Pantone or HKS color). In order for us to realize the desired color, we need the Pantone or HKS color number of this color. This results in a variety of design options with a printing that is durable up to 1000 rinses.

Also possible is a printing in combination with a filling line.

Where can the glass be engraved?

Glasses, decanters, wine glasses, etc. can be engraved on the outer surface at the bottom, top or center.

What are setup costs?

In order for us to engrave your logo, a program must first be created from the logo template. Setup costs occur per order for this effort. These setup costs also include the cost of converting the machine, e.g. for setting up the machine or changing the colors used. Because this conversion is necessary anew with each order, the setup costs arise per order.

Can I still view the engraving motif before production?

On request, you will receive a free pre-deduction in case of order prior to the final production release, that means a preview of your logo on the product. This subtraction will be sent to you as a digital file. In fact, it will not be engraved until you have released the order.

How many days is the production time?

Usually we produce customized glasses within four to six weeks. For the prodcution time, the stock of goods, the order clarity and the release of the order play an important role.

Can I return a customized product?

Customized goods are excluded from exchange. Of course, we acknowledge qualitative complaints concerning the carrier product.

Is there a minimum order quantity?

We are also happy to produce individual pieces. However, since fixed costs (setup costs) occur per order, a larger order quantity is recommended. In addition, it can be breakage during the refinement of your products, so there is the possibility of underdelivery. Please note this with your order quantity.

Laser branding metal, wood, natural slate, plastic

On which products/materials is laser branding possible?

Laser branding is possible on stainless steel, wood, natural slate and plastic. For example, cutlery, place cards, stainless steel trays, wooden menu, gourmet pallets, door hangers, thermos flasks or bottle coolers can be customized.

What happens during laser branding?

During laser branding, a high-precision laser beam removes the uppermost material layers of the textile and thus draws your logo or lettering into the surface. No matter whether typeface or picture, whether small and precise or large area: With laser technology everything is possible.

What is special about laser branding?

Laser branding or laser engraving is permanent, forgery-proof and clearly legible. Whether on metal, plastic or even wood: The laser engraving is suitable for many materials and applications.

What are setup costs?

In order for us to brand your logo, a program must first be created from the logo template. Setup costs occur per order for this effort. These setup costs also include the cost of converting the machine, e.g. for setting up the machine or changing the colors used. Because this conversion is necessary anew with each order, the setup costs arise per order.

Can I still view the subject before production?

On request, you will receive a free pre-deduction in case of order prior to the final production release, which means a preview of your logo on the product. This subtraction will be sent to you as a digital file. In fact, it will not be branded until you have released the order.

How many days is the production time?

Usually we produce branded products within four to six weeks. For the production time, the stock of goods, the order clarity and the release of the order play an important role.

Can I return a customized product?

Customized goods are excluded from exchange. Of course, we acknowledge qualitative complaints concerning the carrier product.

Is there a minimum order quantity?

We are also happy to produce individual pieces. However, since fixed costs (setup costs) occur per order, a larger order quantity is recommended.

Printing on boards

Which boards can be printed?

Basically, all boards can be printed with your logo, including boards with frame.

Where can my logo be printed?

Your logo can be placed anywhere on the board surface.

How many colors are possible?

We are happy to clarify this individually with you in the case of an order, as this depends on your logo.

How many days is the production time?

We will gladly inform you about the production time in case of order.

Printing and embossing menus

Which menus are suitable for customizing?

Most suitable for customizing are the imitation leather menu ARAGON (e.g. SKU 10059674) and the menu Softcover PARKSVILLE (e.g. SKU 30026712). If you would like to have a different menu customized, just give us a call and we will clarify your request.

What is the difference between embossing and screen printing?

When embossing, the logo is created on a cliché stamp and then embossed with color (gold, silver, white or black) 0.1 mm deep in the menu. In addition, a blind embossing is possible, which means it is embossed without color.

When screen printing, the logo is printed in one color on the menu.

How many days is the production time?

The production time is about four weeks, if goods are in stock and order is clear.

Engraving key rings

Which key rings can be engraved?

We offer two different key rings for engraving: Key ring gold SKU 30023830, Key ring silver SKU 10052081.

How does the customizing of the key ring work?

The room numbers or the logo are milled out with a strong laser from the key ring. Afterwards the milled out areas will be lacquered with black paint. This painting can also be done in a different color – for your individual wishes please call us.

What can be engraved in the key rings?

We can engrave one to five digit numbers in your key ring. In addition, we can engrave on the back a text that may have a maximum of two lines and 15 characters per line. Upon request, we can also engrave your logo in the key ring – please call us.

How many days is the production time?

We will produce your engraved key ring within two weeks, if goods are in stock and order is clear.

Is there a minimum order quantity?

We are also happy to produce single pieces.

Logo embroidery

What is the difference between a logo and a monogram embroidery?

A logo embroidery is made completely according to your template (e.g. PDF file). Logos can also be changed according to your wishes, e.g. with another text. The freedom of design are virtually unlimited.

Monogram or text embroideries, on the other hand, are done according to predefined fonts, sizes and colors. Here is an extensive selection available, so certainly the right thing for you.

Logo embroidery or patch?

The logo embroidery is applied directly to the textile and thus looks more noble. Product and customizing become one. Patches or embroidered emblems, have the advantage that they are reusable and can survive the carrier product. Simply remove and reuse on another product!

Embroidery or printing?

Based on our experience, we especially recommend embroidery in the commercial sector because they are more durable and robust than printings. While a print is washable up to a maximum of 40°C, the washability up to 95°C for embroidery is unbeatable.

Are there limits to the embroidery?

Since single-color yarns are used for embroideries, unfortunately no color gradients can be realized here. Also very fine details in a logo are sometimes difficult to implement. In such cases, we strongly recommend that you have a preview created and then put the order into production. This delays the delivery time, but results in getting the result you desire.

How do I know how big my logo should be embroidered?

For embroideries in the chest area we recommend a size of 10 cm width for round or square shapes. On the collar, the logo should have a maximum of 1.5 cm in height, on the sleeve a maximum of 8 cm in width. On aprons or jackets, the logo may, however, like to be a bit larger. Our experts in customizing will be pleased to advise you to find the right logo size for you.

Which yarns and thread colors are used?

For our embroidery, we rely on the highest quality yarns, which are characterized by longevity and resistance to boiling up to 95°C. We only use colors from the Madeira color chart shown on our logo embroidery page. So we certainly find the right color for your corporate design.

What requirements must my logo template meet?

We create your logo based on a file template (formats: .jpg, PDF or vectorized file) with at least 300 kB or a resolution of 120 dpi.

Why are nodules, threads, fleece and foil remnants visible after embroidery?

For soft, stretchy fabrics (such as polo shirts) we put a water-soluble film under the embroidery to achieve a sharp, clean embroidery image. If any remains of this film are in your embroidery design, they will dissolve during washing.

To stabilize the embroidery, we also use an underlay fleece on the inside of the textile. After washing, this fleece softens but remains visible. Please do not tear the fleece out, otherwise the embroidery image may change

Threads and knots are part of the embroidery image and do not represent a quality defect. There are threads on the inside of the textile (back of the embroidery image). Please do not cut these threads off, otherwise the entire threadline could break loose.

How can I check the quality of your embroidery?

In order to get a comprehensive overview of the quality of our customizing, you can order one or more of our customizing samples in our online shop without obligation. If you have extensively checked the samples, please send them back. So you can make an informed decision or compare different types of customizing. This service is free of charge for you - we will refund the nominal fee once you have returned the sample. You can find the samples in our online shop via the search term „Sample Customizing“.

What are stencil and setup costs?

In order to be able to embroider your logo, an embroidery file must first be created from the logo template. This effort, the so-called stencil costs, are a one-off and do not apply to follow-up orders. The setup costs are the costs for the setup of the machine, e.g. for setting up the tenter or changing the colors used. Because this conversion is necessary anew with each order, the setup costs arise per order.

Can I still view the subject before production?

On request, you will receive a preliminary preview in case of order prior to the final production release, e.g. a preview of the embroidery image. This subtraction will be sent to you as a digital file. In fact, embroidery is only after release of the preliminary preview.

How many days is the production time?

In general, we produce logo embroidery within 10 days of order clarity and order release.

Can I return a customized product?

Customized goods are excluded from exchange. Of course, we acknowledge qualitative complaints concerning the carrier product.

Is there a minimum order quantity?

We are also happy to produce individual pieces. Please note, however, that there are fixed costs (stencil/setup costs) per order.

Monogram embroidery

How do I know how big my monogram should be embroidered?

Basically, we offer you three different font heights to choose from: 1.5 cm, 2.5 cm or 3.5 cm. In addition, if necessary, individual font heights are possible

Which yarns and thread colors are used?

For our embroidery, we rely on the highest quality yarns, which are characterized by longevity and resistance to boiling up to 95°C. We only use colors from the Madeira color chart shown on our page about monogram embroidery. So we certainly find the right color for your corporate design.

Which fonts can be used?

You can choose between eleven different fonts. Whether modern, playful or handwritten: There is something for everyone!

Are there any stencil and setup costs for monogram embroideries?

We do not charge any fixed costs for text embroidery based on the fonts and colors specified by us. There are no stencil or setup costs. The only costs are per embroidery according to our price table.

How many days is the production time?

We usually produce monogram embroideries within 10 days of order clarity and order release.

Can I return a customized product?

Customized goods are excluded from exchange. Of course, we acknowledge quality complaints concerning the carrier product.

Is there a minimum order quantity?

There is no minimum order quantity for monogram embroidery. We already manufacture one piece.

Patches

What are patches?

Patches, also embroidered emblems, are embroidered badges that are attached to a carrier product. Because of their long life, they can also be reused if the product itself is no longer used.

How can patches be attached to textiles?

We can offer two options: Sew on or iron on. Gladly, our in-house change service department also installs the patch for you. Here you will find information about our Change service.

Logo embroidery or patch?

The logo embroidery is applied directly to the textile, product and customizing become one. On the other hand, patches have the advantage that they are reusable and can survive the carrier product. Simply remove and reuse on another product!

Patches: Embroidered or printed?

Based on our experience, we especially recommend embroidery in the commercial sector because they are more durable and robust than printings. While a print is washable up to a maximum of 40°C, the washability up to 95°C for embroidery is unbeatable.

Are there limits to the embroidery?

Since single-color yarns are used for embroidery, unfortunately no color gradients can be realized here. Also very fine details in a logo are sometimes difficult to implement. In such cases, we strongly recommend to create a preview and then put the order into production. This delays the delivery time, but results in getting the result you desire.

Please also note that the maximum width in the chest area is 9 to 10 cm.

Which yarns and thread colors are used?

For our embroidery, we rely on the highest quality yarns, which are characterized by longevity and resistance to boiling up to 95°C. We only use colors from the Madeira color chart shown on our page about Patches. So we certainly find the right color for your corporate design.

What requirements must my logo template meet?

We create your logo based on a file template (formats: .jpg, PDF or vectorized file) with at least 300 kB or a resolution of 120 dpi.

How can I check the quality of your patches?

In order to get a comprehensive overview of the quality of our customizing, you can order one or more of our customizing samples in our online shop without obligation. If you have extensively checked the samples, please send them back. So you can make an informed decision or compare different types of customizing. This service is free of charge for you - we will refund the nominal fee once you have returned the sample. You can find the samples in our online shop via the search term „Sample Customizing“.

Are there any stencil and setup costs for patches?

For the patches themselves we do not charge any fixed costs. So there are no stencil or setup costs, but only the cost per patch according to our price table. However, there is a minimum order quantity of 50 pieces for patches.

Can I still view the subject before production?

On request, you will receive a preliminary deduction in case of order prior to the final production release, that means a preview of the embroidery image. This subtraction will be sent to you as a digital file. In fact, the final embroidery is done after order approval.

How many days is the production time?

We usually produce patches within 10 days of order release.

Can I return a customized product?

Customized goods are excluded from exchange. Of course, we acknowledge quality complaints concerning the carrier product.

Is there a minimum order quantity?

The minimum order quantity for patches is 50 pieces.

Printing on textiles

Which printing method is the right one?

We offer flex printing and screen printing.

Flex printing is ideal for small quantities. The print is very durable (washable up to 60°C), achieves a high opacity and stands out with clear colors and contours. Technically, the motif is attached to the textile with the aid of a film during flex printing. This is done by means of a transfer press - with high pressure and heat. Most of our customers prefer this variant.

Screen printing we recommend only for larger quantities, since high stencil costs incurred (pre-printing costs by firm and screen creation). In addition, the price is heavily dependent on the number of colors used.

Embroidery or printing?

In the commercial sector we recommend embroideries because of our experience, because they are more durable and robust than printings. The washability at 95°C is unbeatable.

However, the printing brings a greater freedom of design with itself: Details can be realized in uncanny quality and attention to detail.

Weaving

What is weaving?

Show profile with a high-low weaving in the terry. Using different fiber lengths, your logo or motif is woven into the top of the cloth. The result: A dimensionally stable motif with a tactile relief effect.

Refine the terry series Bermuda with a high-low weaving! Whether hand , bath or beach towel: With the high-quality terry towels of the Bermuda series, you are optimally and - thanks to interweaving - individually equipped. Take advantage of the wide range of products and colors of the Bermuda series..

  • Washability: 95°C, intensive colors 60°C
  • Weaving: Tone-on-tone (Terry Bermuda in up to 12 colors)
  • Result: Dimensionally stable, cotton-soft & elegant

Laser branding textiles

What happens during laser branding?

During laser branding, a high-precision laser beam removes the uppermost material layers of the textile and thus draws your logo or lettering into the surface. No matter whether typeface or picture, whether small and precise or large area: With laser technology everything is possible.

Which fabrics are best for laser branding?

Fleece, softshell or jeans can be branded effectively with laser branding.

How can I check the quality of your laser branding?

In order to get a comprehensive picture of the quality of our customizing, you can order one or more of our customizing samples in our online shop without obligation. If you have extensively checked the samples, send them back. So you can make an informed decision or compare different types of customizing. This service is free of charge for you - we will refund the nominal fee once you have returned the sample. You can find the samples in our online shop via the search term „Sample Customizing“.

What are stencil and setup costs?

To brand your logo or image, the data must be read into the laser device. This effort, the so-called stencil costs, are a one-off and do not apply to follow-up orders. The setup costs are the costs for the setup of the machine. Because this setup is necessary anew with each order, the setup costs arise per order.

How many days is the production time?

Usually we make laser brandings within 10 days of order approval.

Can I return a customized product?

Customized goods are excluded from exchange. Of course, we acknowledge quality complaints concerning the carrier product.

Is there a minimum order quantity?

We are also happy to produce individual pieces. Please note, however, that there are fixed costs (stencil/setup costs) per order. Therefore, a larger order quantity is recommended.

More customizing ideas

Can all products from the VEGA range be customized?

If you would like to customize a product with your logo and this product is not marked accordingly, we will gladly check your request. So we can e.g. also customize the following items:

  • Barrier tapes
  • Sunshades
  • Privacy screens

Please send an e-mail to service.int@lusini.com and tell us your request or give us a call.

Cut-to-size & Special sizes

What is possible when sewing to measure?

Our sewing service will gladly produce textiles for you according to your individual requirements. Made-to-measure designs in many shapes and sizes as well as stencils are possible here. We also gladly implement unusual dimensions for you.

We sew your chair and table slip covers, bench pads and skirtings individually for you.

What fabrics can be sewn?

You can have your individual textiles made of all the fabrics from our extensive range of yardware sewn.

Can I personalize custom made textiles with my logo, monogram or company name?

Of course you can also personalize custom made textiles with your logo, monogram or company name.

What is needed for sewing unusual tables?

Simply place paper over the object you want, trace its shape, and then cut the shape as a template for us. Just send us the template by post - our sewing service will work according to your specifications.

What is needed for sewing chair slip covers, bench pads, etc.?

On request, we will gladly send you our measurement guide for chair slip covers. Please fill in this form and send it back with the required measurements.

Do you have change requests for your textiles?

You like a bedding, but would you rather have a button closure? You need a ribbon on your bench pad to attach it? For these individual wishes, our change service is there. Contact us and we will gladly change the textiles to your specifications.

How many meters does a roll of yardware have?

On a roll of yardware Friedola are about 15 meters, for all other types of yardware about 30 meters.

How many days is the production time?

Our in-house sewing service will produce table linen and bedding for you within three to five working days, if goods are in stock and order is clear..

Chair and table slip covers, bench pads and skirtings are usually made for you within ten working days, if goods are in stock and order is clear.

Cut-to-size boards

What properties does this board have?

The frameless board is made of plastic and can be labeled on both sides. It is suitable for indoor and sheltered outdoor areas and is available in black, red, mocha and grey. The material thickness is 3.5 mm.

Which special dimensions are possible?

The maximum size is 250 x 125 cm.

How many days is the production time?

Depending on the board color, the production time is about five to eight weeks, if goods are in stock and order is clear.

Warranty

What is the warranty or the right of return?

For warranty details and return policy, please refer to our Terms and Conditions.