Frequently asked questions and answers
Here you will find frequently asked questions and answers about our customizing services and desired products.
Questions about customizing
General
With personalization - also known as customizing or finishing - we implement individual customer wishes. This makes your products stand out from the standard product, as they are made especially for you according to your specifications.
Personalized products give your company an identity and create a high recognition value. As your guests and employees see your name and/or logo on textiles, porcelain or glasses, for example, you create a lasting impression. This helps you to build your brand. In addition, personalized products create an elegant and modern appearance and offer your guests an exclusive ambience.
With customizing, we meet your customer-specific requirements and adapt our products to your individual ideas. This gives you a high-quality product with a personal touch.
With customizing, you leave a lasting impression on your guests and give them a feeling of exclusivity.
We are convinced: A perfect customizing service needs perfect advice. This works best in a personal conversation. That's why we recommend that you contact our customer service team. Especially when it comes to a special logo, our customizing team will be happy to help you under +49 8272 1819118.
You don't yet have an exact idea of what your personalization should look like? One idea is enough - our customizing team will do the rest for you.
Do you already know exactly what you want? Then use our inquiry form for the desired type of personalization or call us directly.
Fill out our request form or send us an e-mail to service.int@lusini.com. Let us know which items you would like to have customized, in what quantity and with which logo. We will then send you a non-binding offer.
You can order your customized products either by telephone under +49 8272 1819118 or by e-mail to service.int@lusini.com.
Basically, whatever you imagine - we can realize it! Whether on glass, wood, porcelain, stainless steel or textiles: everything is possible. So there are (almost) no limits to your personalization wishes.
To ensure optimum quality of the decoration, we require a vectorized file (AI or EPS) of your logo.
Vector graphics are based on an image description, not on a pixel grid. This property allows the vector graphic to be scaled as required without any loss of quality. Common formats for vector graphics are EPS and AI, but a PDF file can also contain a vector graphic.
Over 20,000 items from our range can be customized. In our online store, you can recognize these products by the "Customizing possible" symbol on the product detail pages. Only a few products, such as already printed hard goods, are excluded from personalization. If personalization is not possible for your desired product, we will be happy to help you in your search for alternatives.
Which technique you choose also depends on the material. Glasses, for example, can be personalized in various ways: printed or engraved. In addition to durability, look and feel will certainly also play a major role in your decision.
Our service staff have years of experience with the various customizing methods and will work with you to find the right solution for your needs. Just give us a call.
Yes, that is possible. We would be happy to check the implementation based on your request. Simply give us a call or send us an e-mail to service.int@lusini.com.
We have over 15 years of experience in finishing a wide variety of products and can therefore provide you with competent and personal advice. From simple engraving and multi-colored printing of your logo to complete interior decoration in your corporate design: we implement all customer requests reliably and to a high quality. We have our own in-house customizing team and only work with the best finishers. What's more, you get everything from a single source: product and finishing - both in horeca quality, of course. All this makes us THE personalization provider for restaurants, hotels and catering.
For sure. We are a wholesaler and large orders are one of our core competencies. Our portfolio ranges from printed porcelain for restaurants to towels with weaving for corporate events and complete outfitting of your company in your corporate design.
Onglaze porcelain
The onglaze decoration takes place on the glaze of the porcelain and is preserved at a firing temperature of approx. 700°C to 900°C. In this method, the printing is only on the outer surfaces of the porcelain and on the plate rims possible, a printing on the inner surface (mirror) of the plate would be damaged by the cutting over time.
You can have all porcelain series printed in our assortment, except bone china and already decorated porcelain. For individual requests, we are happy to advise and check the implementation.
The printable area depends on both, the type of item and its size. For technical reasons, certain distances to the drinking edge and the lower edge of the item must be taken into account. Items with handle also require a certain distance from the handle. During customizing, your logo will be adapted proportionately to the product or the printing area.
Plates can be customized on the rim. For cups, your logo may be on the left, right or opposite of the handle. Bowls can be customized on the outside.
Available are all Pantone or HKS colors except Gold, Silver and Platinum. We attach great importance to reproducing the desired colors as true to color as possible. However, slight color deviations can not be completely ruled out due to the glass-ceramic pigments.
The term "Pantone colors" usually refers to the Pantone Matching System, which was introduced in 1963. This color system is based on 14 primary colors. Mixed with different colors, they represent the other colors of the Pantone system. Each color is assigned a unique number.
HKS colors are premixed colors used in printing. There are 88 basic colors and a total of 3520 solid colors in the HKS color chart. Companies often have HKS tones as house colors, so the appearance of the colors is always almost identical.
In order to ensure an optimum quality of the decoration, we need a vectorized file of your logo (*.ai or *.eps file.). We are happy to create a vector file for you for 35 €.
In order to get a comprehensive overview of the quality of our customizing, you can order one or more of our customizing samples in our online shop without obligation. If you have extensively checked the samples, please send them back. So you can make an informed decision or compare different types of customizing. This service is free of charge for you - we will refund the nominal fee once you have returned the sample. You can find the samples in our online shop via the search term „Sample Customizing“.
The inglaze is lifelong and dishwasher safe. The onglaze is suitable for dishwashers and can fade after about 800 to 1000 rinses.
To be able to print your logo, a program must first be created from the logo template. Setup costs occur per order for this effort. These setup costs also include the cost of converting the machine, e.g. for setting up the machine or changing the colors used. Because this conversion is necessary anew with each order, the setup costs per arise order.
On request, you will receive a preliminary deduction in case of order prior to the final production release, which means a preview of your logo on the product. This subtraction will be sent to you as a digital file. In fact, printing will not take place until you have released the order.
If you would like to have an original proof model before you order, please call us under +49 8272 1819118.
Usually, we produce customized porcelain within four to six weeks. For the production time, the stock of goods, the order clarity and the release of the order play an important role.
Customized goods are excluded from exchange. Of course, we acknowledge qualitative complaints concerning the carrier product.
We are also happy to produce individual pieces. However, since fixed costs (setup costs) occur per order, a larger order quantity is recommended. In addition, it can be breakage during the refinement of your products, so there is the possibility of underdelivery. Please note this with your order quantity.
For inglaze on porcelain, a minimum order quantity of 100 pieces applies.
Logo printing glass
Glass can be customized by printing or engraving. Engraving has the distinct advantage of changing the material itself during this process, without additives of colorants or chemicals. As a result, the laser engraving is durable for life, dishwasher safe and resistant to UV rays.
For glass printing, the glass surface is printed with a high resolution (1440 dpi) according to your color specifications (Pantone or HKS color). In order for us to realize the desired color, we need the Pantone or HKS color number of this color. This results in a variety of design options with a printing that is durable up to 1000 rinses.
Also possible is a printing in combination with a filling line.
Unfortunately, glasses with a specific property such as heat resistance (borosilicate glass or tempered, shatterproof glass) cannot be customized.
You can use all Pantone or HKS colors except gold, silver and platinum.
The term "Pantone colors" usually refers to the Pantone Matching System, which was introduced in 1963. This color system is based on 14 primary colors. Mixed with different proportions, they represent the other colors of the Pantone system. Each color is assigned a unique number.
HKS colors are premixed colors used in printing. There are 88 basic colors and a total of 3520 solid colors in the HKS color chart. Companies often have HKS colors as house colors, so the appearance of the colors is always almost identical.
Most glasses can be printed in multiple colors. Except stemmed glasses and crystal glasses, which can only be printed in one color.
Glasses, decanters, wine glasses, etc. can be printed on the outer surface at the bottom, top or center.
The printable area depends on both, the type of article and its size. For technical reasons, certain distances to the drinking edge and the lower edge of the item must be taken into account. Items with handle also require a certain distance from the handle. During customizing, your logo will be adapted proportionately to the product or the printing area.
We are happy to add a calibration mark according to the German calibration law. The minimum order quantity in this case is 150 pieces.
To be able to print your logo, a program must first be created from the logo template. Setup costs occur per order for this effort. These setup costs also include the cost of converting the machine, e.g. for setting up the machine or changing the colors used. Because this conversion is necessary anew with each order, the setup costs arise per order.
On request, you will receive a preliminary deduction in case of order prior to the final production release, that means a preview of your logo on the product. This subtraction will be sent to you as a digital file. In fact, printing will not take place until you have released the order.
Usually we produce customized glasses within four to six weeks. For the production time, the stock of goods, the order clarity and the release of the order play an important role.
Customized goods are excluded from exchange. Of course, we acknowledge qualitative complaints concerning the carrier product.
We are also happy to produce individual pieces. However, since fixed costs (setup costs) occur per order, a larger order quantity is recommended. In addition, it can be breakage during the refinement of your products, so there is the possibility of underdelivery. Please note this with your order quantity.
Logo engraving glass
Glass can be customized by printing or engraving. Engraving has the distinct advantage of changing the material itself during this process, without additives of colorants or chemicals. As a result, the laser engraving is durable for life, dishwasher safe and resistant to UV rays.
For glass printing, the glass surface is printed with a high resolution (1440 dpi) according to your color specifications (Pantone or HKS color). In order for us to realize the desired color, we need the Pantone or HKS color number of this color. This results in a variety of design options with a printing that is durable up to 1000 rinses.
Also possible is a printing in combination with a filling line.
Glasses, decanters, wine glasses, etc. can be engraved on the outer surface at the bottom, top or center.
In order for us to engrave your logo, a program must first be created from the logo template. Setup costs occur per order for this effort. These setup costs also include the cost of converting the machine, e.g. for setting up the machine or changing the colors used. Because this conversion is necessary anew with each order, the setup costs arise per order.
On request, you will receive a free pre-deduction in case of order prior to the final production release, that means a preview of your logo on the product. This subtraction will be sent to you as a digital file. In fact, it will not be engraved until you have released the order.
Usually we produce customized glasses within four to six weeks. For the prodcution time, the stock of goods, the order clarity and the release of the order play an important role.
Customized goods are excluded from exchange. Of course, we acknowledge qualitative complaints concerning the carrier product.
We are also happy to produce individual pieces. However, since fixed costs (setup costs) occur per order, a larger order quantity is recommended. In addition, it can be breakage during the refinement of your products, so there is the possibility of underdelivery. Please note this with your order quantity.
Laser branding on hard goods
Laser branding is possible on stainless steel, wood, natural slate and plastic. For example, cutlery, place cards, stainless steel trays, wooden menu, gourmet pallets, door hangers, thermos flasks or bottle coolers can be customized.
During laser branding, a high-precision laser beam removes the uppermost material layers of the textile and thus draws your logo or lettering into the surface. No matter whether typeface or picture, whether small and precise or large area: With laser technology everything is possible.
Laser branding or laser engraving is permanent, forgery-proof and clearly legible. Whether on metal, plastic or even wood: The laser engraving is suitable for many materials and applications.
In order for us to brand your logo, a program must first be created from the logo template. Setup costs occur per order for this effort. These setup costs also include the cost of converting the machine, e.g. for setting up the machine or changing the colors used. Because this conversion is necessary anew with each order, the setup costs arise per order.
On request, you will receive a free pre-deduction in case of order prior to the final production release, which means a preview of your logo on the product. This subtraction will be sent to you as a digital file. In fact, it will not be branded until you have released the order.
Usually we produce branded products within four to six weeks. For the production time, the stock of goods, the order clarity and the release of the order play an important role.
Customized goods are excluded from exchange. Of course, we acknowledge qualitative complaints concerning the carrier product.
We are also happy to produce individual pieces. However, since fixed costs (setup costs) occur per order, a larger order quantity is recommended.
Printing and embossing menus
Most suitable for customizing are the imitation leather menu Aragon (e.g. SKU 10059674) and the menu Softcover Parksville (e.g. SKU 30026712). If you would like to have a different menu customized, just give us a call and we will clarify your request.
When embossing, the logo is created on a cliché stamp and then embossed with color (gold, silver, white or black) 0.1 mm deep in the menu. In addition, a blind embossing is possible, which means it is embossed without color.
When screen printing, the logo is printed in one color on the menu.
The production time is about four weeks, if goods are in stock and order is clear.
Engraving key rings
The room numbers or the logo are milled out with a strong laser from the key ring. Afterwards the milled out areas will be lacquered with black paint. This painting can also be done in a different color – for your individual wishes please call us.
We can engrave one to five digit numbers in your key ring. In addition, we can engrave on the back a text that may have a maximum of two lines and 15 characters per line. Upon request, we can also engrave your logo in the key ring – please call us.
We will produce your engraved key ring within two weeks, if goods are in stock and order is clear.
We are also happy to produce single pieces.
Logo embroidery
A logo embroidery is made completely according to your template (e.g. PDF file). Logos can also be changed according to your wishes, e.g. with another text. The freedom of design are virtually unlimited.
Monogram or text embroideries, on the other hand, are done according to predefined fonts, sizes and colors. Here is an extensive selection available, so certainly the right thing for you.
The logo embroidery is applied directly to the textile and thus looks more noble. Product and customizing become one. Patches or embroidered emblems, have the advantage that they are reusable and can survive the carrier product. Simply remove and reuse on another product!
Based on our experience, we especially recommend embroidery in the commercial sector because they are more durable and robust than printings. While a print is washable up to a maximum of 40°C, the washability up to 95°C for embroidery is unbeatable.
Since single-color yarns are used for embroideries, unfortunately no color gradients can be realized here. Also very fine details in a logo are sometimes difficult to implement. In such cases, we strongly recommend that you have a preview created and then put the order into production. This delays the delivery time, but results in getting the result you desire.
For embroideries in the chest area we recommend a size of 10 cm width for round or square shapes. On the collar, the logo should have a maximum of 1.5 cm in height, on the sleeve a maximum of 8 cm in width. On aprons or jackets, the logo may, however, like to be a bit larger. Our experts in customizing will be pleased to advise you to find the right logo size for you.
For our embroidery, we rely on the highest quality yarns, which are characterized by longevity and resistance to boiling up to 95°C. We only use colors from the Madeira color chart shown on our logo embroidery page. So we certainly find the right color for your corporate design.
We create your logo based on a file template (formats: .jpg, PDF or vectorized file) with at least 300 kB or a resolution of 120 dpi.
For soft, stretchy fabrics (such as polo shirts) we put a water-soluble film under the embroidery to achieve a sharp, clean embroidery image. If any remains of this film are in your embroidery design, they will dissolve during washing.
To stabilize the embroidery, we also use an underlay fleece on the inside of the textile. After washing, this fleece softens but remains visible. Please do not tear the fleece out, otherwise the embroidery image may change.
Threads and knots are part of the embroidery image and do not represent a quality defect. There are threads on the inside of the textile (back of the embroidery image). Please do not cut these threads off, otherwise the entire threadline could break loose.
In order to get a comprehensive overview of the quality of our customizing, you can order one or more of our customizing samples in our online shop without obligation. If you have extensively checked the samples, please send them back. So you can make an informed decision or compare different types of customizing. This service is free of charge for you - we will refund the nominal fee once you have returned the sample. You can find the samples in our online shop via the search term „sample customizing“.
In order to be able to embroider your logo, an embroidery file must first be created from the logo template. This effort, the so-called stencil costs, are a one-off and do not apply to follow-up orders. The setup costs are the costs for the setup of the machine, e.g. for setting up the tenter or changing the colors used. Because this conversion is necessary anew with each order, the setup costs arise per order.
On request, you will receive a preliminary preview in case of order prior to the final production release, e.g. a preview of the embroidery image. This subtraction will be sent to you as a digital file. In fact, embroidery is only after release of the preliminary preview.
In general, we produce logo embroidery within 10 days of order clarity and order release.
Customized goods are excluded from exchange. Of course, we acknowledge qualitative complaints concerning the carrier product.
We are also happy to produce individual pieces. Please note, however, that there are fixed costs (stencil/setup costs) per order.
Monogram embroidery
Basically, we offer you three different font heights to choose from: 1.5 cm, 2.5 cm or 3.5 cm. In addition, if necessary, individual font heights are possible.
For our embroidery, we rely on the highest quality yarns, which are characterized by longevity and resistance to boiling up to 95°C. We only use colors from the Madeira color chart shown on our page about monogram embroidery. So we certainly find the right color for your corporate design.
You can choose between eleven different fonts. Whether modern, playful or handwritten: There is something for everyone!
We do not charge any fixed costs for text embroidery based on the fonts and colors specified by us. There are no stencil or setup costs. The only costs are per embroidery according to our price table.
We usually produce monogram embroideries within 10 days of order clarity and order release.
Customized goods are excluded from exchange. Of course, we acknowledge quality complaints concerning the carrier product.
There is no minimum order quantity for monogram embroidery. We already manufacture one piece.
Patches
Patches, also embroidered emblems, are embroidered badges that are attached to a carrier product. Because of their long life, they can also be reused if the product itself is no longer used.
We can offer two options: Sew on or iron on. Gladly, our in-house change service department also installs the patch for you. Here you will find information about our alteration service.
The logo embroidery is applied directly to the textile, product and customizing become one. On the other hand, patches have the advantage that they are reusable and can survive the carrier product. Simply remove and reuse on another product!
Based on our experience, we especially recommend embroidery in the commercial sector because they are more durable and robust than printings. While a print is washable up to a maximum of 40°C, the washability up to 95°C for embroidery is unbeatable.
Since single-color yarns are used for embroidery, unfortunately no color gradients can be realized here. Also very fine details in a logo are sometimes difficult to implement. In such cases, we strongly recommend to create a preview and then put the order into production. This delays the delivery time, but results in getting the result you desire.
Please also note that the maximum width in the chest area is 9 to 10 cm.
For our embroidery, we rely on the highest quality yarns, which are characterized by longevity and resistance to boiling up to 95°C. We only use colors from the Madeira color chart shown on our page about patches. So we certainly find the right color for your corporate design.
We create your logo based on a file template (formats: .jpg, PDF or vectorized file) with at least 300 kB or a resolution of 120 dpi.
In order to get a comprehensive overview of the quality of our customizing, you can order one or more of our customizing samples in our online shop without obligation. If you have extensively checked the samples, please send them back. So you can make an informed decision or compare different types of customizing. This service is free of charge for you - we will refund the nominal fee once you have returned the sample. You can find the samples in our online shop via the search term „sample customizing“.
For the patches themselves we do not charge any fixed costs. So there are no stencil or setup costs, but only the cost per patch according to our price table. However, there is a minimum order quantity of 50 pieces for patches.
On request, you will receive a preliminary deduction in case of order prior to the final production release, that means a preview of the embroidery image. This subtraction will be sent to you as a digital file. In fact, the final embroidery is done after order approval.
We usually produce patches within 10 days of order release.
Customized goods are excluded from exchange. Of course, we acknowledge quality complaints concerning the carrier product.
The minimum order quantity for patches is 50 pieces.
Printing on textiles
Based on our experience, we particularly recommend embroidery in the commercial sector because it is more durable and robust than printing. Washability at 95°C is also unbeatable.
However, the printing brings a greater freedom of design with itself: Details can be realized in uncanny quality and attention to detail.
Laser branding on textiles
During laser branding, a high-precision laser beam removes the uppermost material layers of the textile and thus draws your logo or lettering into the surface. No matter whether typeface or picture, whether small and precise or large area: With laser technology everything is possible.
Fleece, softshell or jeans can be branded effectively with laser branding.
In order to get a comprehensive picture of the quality of our customizing, you can order one or more of our customizing samples in our online shop without obligation. If you have extensively checked the samples, send them back. So you can make an informed decision or compare different types of customizing. This service is free of charge for you - we will refund the nominal fee once you have returned the sample. You can find the samples in our online shop via the search term „sample customizing“.
To brand your logo or image, the data must be read into the laser device. This effort, the so-called stencil costs, are a one-off and do not apply to follow-up orders. The setup costs are the costs for the setup of the machine. Because this setup is necessary anew with each order, the setup costs arise per order.
Usually we make laser brandings within 10 days of order approval.
Customized goods are excluded from exchange. Of course, we acknowledge quality complaints concerning the carrier product.
We are also happy to produce individual pieces. Please note, however, that there are fixed costs (stencil/setup costs) per order. Therefore, a larger order quantity is recommended.
Cut-to-size & Special sizes
Our sewing service will gladly produce textiles for you according to your individual requirements. Made-to-measure designs in many shapes and sizes as well as stencils are possible here. We also gladly implement unusual dimensions for you.
We sew your chair and table slip covers, bench pads and skirtings individually for you.
You can have your individual textiles made of all the fabrics from our extensive range of yardware sewn.
Of course you can also personalize custom made textiles with your logo, monogram or company name.
Simply place paper over the object you want, trace its shape, and then cut the shape as a template for us. Just send us the template by post - our sewing service will work according to your specifications.
On request, we will gladly send you our measurement guide for chair slip covers. Please fill in this form and send it back with the required measurements.
You like a bedding, but would you rather have a button closure? You need a ribbon on your bench pad to attach it? For these individual wishes, our change service is there. Contact us and we will gladly change the textiles to your specifications.
On a roll of yardware Friedola are about 15 meters, for all other types of yardware about 30 meters.
Our in-house sewing service will produce table linen and bedding for you within three to five working days, if goods are in stock and order is clear..
Chair and table slip covers, bench pads and skirtings are usually made for you within ten working days, if goods are in stock and order is clear.
Warranty
What is the warranty or the right of return?
For warranty details and return policy, please refer to our Terms and Conditions.