Order hotline & free advicephone-call+49 8272 807 447Monday-Thursday 7.30 a.m.-5 p.m. CET, Friday 7.30 a.m.-2 p.m. CET
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Complaint & Exchange

Complaint

Please contact our customer service on +49 8272 807 447 if you have received an incorrect delivery despite our repeated checks, if you have not received all the goods you ordered and there is no note about a subsequent delivery on your invoice, or if you have any problems or questions.

Exchange

Can I exchange an item directly?

In this case, send the unwanted goods back to us within 14 days of receipt and simply place a new order in the online store. This way you can see immediately whether the desired goods are still available.