Complaint & Exchange


Please contact our customer service on +49 8272 1819118 if you have received an incorrect delivery despite our repeated checks, if you have not received all the goods you ordered and there is no note about a subsequent delivery on your invoice, or if you have any problems or questions.


Can I exchange an item directly?

In this case, send the unwanted goods back to us within 14 days of receipt and simply place a new order in the online store. This way you can see immediately whether the desired goods are still available.