Frequently asked questions and answers

Here you will find frequently asked questions and answers about our customizing services and desired products.

Questions about customizing

Onglaze porcelain
Logo printing glass
Logo engraving glass
Laser branding on hard goods
Printing and embossing menus
Engraving key rings
Logo embroidery

Monogram embroidery
Patches
Printing on textiles
Laser branding on textiles
Cut-to-size & Special sizes
Warranty

General

What does customizing mean?

What does customizing mean to you?

What does customizing mean for us?

Why should I have my products customized?

How can I customize a product?

How do I get a quote for customizing?

How can I place an order?

Where will my text or logo be found?

What type of file is required?

What is a vectorized file?

Which products can be customized?

Which customizing method is best for me?

Is it possible to have several motifs on one article?

Why should I work with LUSINI?

Are large orders also feasible?

Onglaze porcelain

What is the difference between an Onglaze and an Inglaze?

Which porcelain series can be printed?

How do I know how big my logo should be printed?

Where can the porcelain be printed?

Which colors or color numbers can be used?

What are Pantone colors?

What are HKS colors?

Which requirements must the logo file fulfill?

How can I check the quality of your print?

How long is a print durable? Is the print dishwasher safe?

What are setup costs?

Can I still view the subject before production?

Is an original proof model possible?

How many days is the production time?

Can I return a customized product?

Is there a minimum order quantity?

Logo printing glass

Printing or Engraving?

Which glass products are not customizable?

Which colors or color numbers can be used?

What are Pantone colors?

What are HKS colors?

With how many colors can a glass be printed?

Where can glass be printed?

How do I know how big my logo should be printed?

Can glasses without filling line also be calibrated later?

What are setup costs?

Can I still view the motif before production?

How many days is the production time?

Can I return a customized product?

Is there a minimum order quantity?

Logo engraving glass

Printing or Engraving?

Where can the glass be engraved?

What are setup costs?

Can I still view the engraving motif before production?

How many days is the production time?

Can I return a customized product?

Is there a minimum order quantity?

Laser branding on hard goods

On which products/materials is laser branding possible?

What happens during laser branding?

What is special about laser branding?

What are setup costs?

Can I still view the subject before production?

How many days is the production time?

Can I return a customized product?

Is there a minimum order quantity?

Printing and embossing menus

Which menus are suitable for customizing?

What is the difference between embossing and screen printing?

How many days is the production time?

Engraving key rings

Which key rings can be engraved?

How does the customizing of the key ring work?

What can be engraved in the key rings?

How many days is the production time?

Is there a minimum order quantity?

Logo embroidery

What is the difference between a logo and a monogram embroidery?

Logo embroidery or patch?

Embroidery or printing?

Are there limits to the embroidery?

How do I know how big my logo should be embroidered?

Which yarns and thread colors are used?

What requirements must my logo template meet?

Why are nodules, threads, fleece and foil remnants visible after embroidery?

How can I check the quality of your embroidery?

What are stencil and setup costs?

Can I still view the subject before production?

How many days is the production time?

Can I return a customized product?

Is there a minimum order quantity?

Monogram embroidery

How do I know how big my monogram should be embroidered?

Which yarns and thread colors are used?

Which fonts can be used?

Are there any stencil and setup costs for monogram embroideries?

How many days is the production time?

Can I return a customized product?

Is there a minimum order quantity?

Patches

What are patches?

How can patches be attached to textiles?

Logo embroidery or patch?

Patches: Embroidered or printed?

Are there limits to the embroidery?

Which yarns and thread colors are used?

What requirements must my logo template meet?

How can I check the quality of your patches?

Are there any stencil and setup costs for patches?

Can I still view the subject before production?

How many days is the production time?

Can I return a customized product?

Is there a minimum order quantity?

Printing on textiles

Embroidery or printing?

Laser branding on textiles

What happens during laser branding?

Which fabrics are best for laser branding?

How can I check the quality of your laser branding?

What are stencil and setup costs?

How many days is the production time?

Can I return a customized product?

Is there a minimum order quantity?

Cut-to-size & Special sizes

What is possible when sewing to measure?

What fabrics can be sewn?

Can I personalize custom made textiles with my logo, monogram or company name?

What is needed for sewing unusual tables?

What is needed for sewing chair slip covers, bench pads, etc.?

Do you have change requests for your textiles?

How many meters does a roll of yardware have?

How many days is the production time?

Warranty

What is the warranty or the right of return?

For warranty details and return policy, please refer to our Terms and Conditions.

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Deliveries are possible worldwide. The delivery time depends on the country of delivery. The offer of LUSINI International GmbH is directed to companies and traders. No sale to private individuals. All prices plus VAT, shipping costs and customs duties if applicable.